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1. Terms & Conditions
- DIY PICKUP (Customer Collects & Returns)
 

1. Booking & Payments

  • A 20% deposit of the total invoice amount is required to secure your booking

  • Remaining balance, security bond, and a copy of ID are due the day before pickup (or larger events 3 days before pickup)

  • Booking is not confirmed until the deposit is paid 

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2. Hire Period

  • Standard hire period is 72 hours.

  • Late returns may incur additional charges.

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3. Pickup Requirements

  • Pickup Location is Strathpine - full pickup address will be provided after full payment and ID has been received

  • Pickup must occur between 8am-5pm on the agreed date.

  • If items are not collected by 5pm, they will be taken inside and put out again the following day.

Hirer must bring:

  • A suitable vehicle (tables do not fit in sedans)

  • Help lifting and loading if needed

  • Blankets/sheets to protect items

  • Items must not be dragged. Always lift and carry.

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4. Care of Items

  • Items must be kept clean, dry, and protected during transport and use.

  • All Tableware (plates, cutlery, glasses, drink dispensers, etc.) must be washed, dried and returned clean.

  • Items returned dirty may incur a cleaning fee

  • The hirer is responsible for items from pick up until return​

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5. Return Requirements

  • Items must be returned within 72 hours to the same location

  • Items must be returned clean and in the same condition.

  • Any damage, missing items, or excessive dirt will be charged.

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6. Security Bond

  • Refunded after items are checked (allow up to 3 business days)

  • Refund will be sent once bank details or PayID are provided.

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7. Canellations

  • Deposits are non-refundable.

  • Bookings may be rescheduled subject to availability.

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8. Liability

  • TS Events & Design is not liable for injury, weather damage, or mishandling during transport.

  • Hirer accepts full responsibility while items are in their possession.

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9. Minimin Order

  • Minimum hire order is $50

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2. Terms & Conditions
- DELIVERY / PICKUP SERVICE (Drop & Go)
 

1. Booking & Payments

  • A 20% deposit of the total invoice amount is required to secure your booking

  • Remaining balance, security bond, and a copy of ID are due the day before pickup (or larger events 3 days before pickup)

  • Booking is not confirmed until the deposit is paid 

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2. Delivery - Drop & Go Service

This is a Drop & Go service, meaning:

  • Items are delivered out the front of the property.

  • Delivery occurs within an agreed 3-hour window.

  • No setup, styling or moving items into the property is included.

  • Someone must be available, or a safe drop location must be pre-approved.

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3. Pickup

  • Items will be picked up from the same location they were dropped.

  • Pickup occurs within the agreed 72-hour hiure period.

Items must be:

  • Packed up

  • Clean

  • Ready for collection at the front in the same spot

  • If items are not ready or cannot be accessed additional fees will apply.

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4. Access Requirements

Customer must ensure:

  • Clear and safe access to the drop-off and pickup point

  • No obstacles, locked gates, aggressive dogs, or blocked driveways

  • If access is unsafe, items may be left at the safest possible location, or delivery may be rescheduled at the customer's cost.

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5. Care of Items

  • The customer is responsible for all items from the moment they are dropped off until the moment they are collected.

  • Items must be kept clean, dry, and protected.

  • Damage, loss, or stains will be charged.

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6. Security Bond

  • Bond is refunded after items are collected and inspected.

  • Allow up to 3 business days

Deduction may apply for:

  • Damage

  • Missing items

  • Dirty items

  • Items not ready at pickup time

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7. Cancellations

  • Deposit is non-refundable.

  • Bookings may be rescheduled subject to availability 

  • Weather may cause delivery delays (you will be updated)

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8. Liability

TS events & Design is no responsible for:

  • Weather damage (rain, wind, sun exposure)

  • Injuries caused during customer handling

  • Damage caused by guests, children, pets, or third parties

  • Customer takes full responsibility during the hire period.

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3. Terms & Conditions
- DELIVERY, SETUP & PICKUP SERVICE (Customer Pack-Down)

We deliver, set up, and return within 72 hours to collect. Customer is responsible for pack-down.

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1. Booking & Payments

  • A 20% deposit of the total invoice amount is required to secure your booking

  • Remaining balance, security bond, and a copy of ID are due 3 days before the event.

  • Booking is not confirmed until the deposit is paid 

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2. Hire Period

  • Standard hire period is 72 hours from delivery time.

  • Pickup will occur within the agreed window.

  • Late pack-down or items not ready for pickup may incur additional fees

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3. Delivery & Setup

TS Events & Design will:

  • Deliver all hired items

  • Complete the full setup according to the package selected

Customer must ensure:

  • Clear access to the setup location

  • Access to the venue/space at the arranged time

  • A clean and safe area for setup

  • Small Variations may occur based on stock availability.

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4. Pack-Down (Customer Responsibility)

Customer is fully responsible for packing down the setup after use.

Items must be:

  • Clean

  • Dry

  • Folded/stacked neatly

  • Ready for pickup in the same location they were delivered

  • Items must not be left scattered, dirty, wet, thrown around or mixed up.​

  • If items are not packed down properly, a pack-down fee may be charged on pickup.

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5. Weather Policy

  • A weather backup plan is required for outdoor setups (indoor area or shelter).

  • TS Event & Design may refuse setup if conditions are unsafe (rain, wind, unstable ground)

  • No refunds are given for weather issues but rescheduling or credit may be offered.

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6. Care of Items

  • Customer is responsible for all items from setup completion until they are collected.

Customer is liable for:

  • Damage

  • Loss

  • Stains

  • Water Damage

  • Breakage

  • Pets, children, and weather conditions must be supervised to prevent damage.

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7. Pickup Requirements

  • Pickup will occur within a scheduled 3-hour window

  • Items must be fully packed down and ready in the original drop-off location by that time.

Extra charges apply if:

  • Items are still set up

  • Items are dirty or wet

  • Items cannot be collected safely

  • Access is blocked

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8. Security Bond

  • The bond will be refunded once items are inspected.

  • Allow up to 3 business days for processing

  • Deductions may occur for damages, cleaning, late return, or improper pack-down.

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9. Cancellations

  • Deposit is non-refundable.

  • Cancellations within 7 days of the event may forfeit the full amount paid

  • Rescheduling may be offered subject to availability

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10. Liability

Ts Events & Design is nor responsible for:

  • Injuries caused by weather

  • Damage caused by guests, children, pets, or third parties

  • Once the setup is complete, responsibility passes to the customer until pickup​

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