Terms & Conditions

1. Booking & Payments

A 15% deposit of the total invoice amount is required to secure your booking
Remaining balance, security bond, and a copy of ID are due the day before pickup (or larger events 3 days prior)
Deposits are non-refundable.
Booking is not confirmed until the deposit is paid
Availability may change until deposit is received.
Invoices unpaid a week after emailed may be cancelled.

2. Security Bond

Bond refund will be processed once items have been checked and bank details or payID have been provided.
Bond may be partially or fully withheld for damages, missing items, excessive cleaning, late returns, inaccessible upon pickup or policy breaches.
Replacement or repair costs may be charged for damaged, stained, broken or missing items.
TS Events & Design reserves the right to withhold part or all of the bond if hire terms are breached.

3. Pickup & Return Requirements

Pickup Location is Strathpine. Full pickup address will be provided after full payment and ID has been received
Pickup must occur between 8am-5pm.

Hirer must bring:

A suitable vehicle (tables do not fit in sedans)
Customers must bring assistance for lifting and loading, if needed.
Blankets/sheets to protect items
Items must be lifted, not dragged.
Items must be returned within 72 hours unless otherwise agreed.
All items must be returned clean, dry and in the same condition received this includes tableware.
Late returns, missing items, damages or excessive cleaning may incur additional fees.

4. Delivery & Setup

Delivery, pickup and setup services are available within North Brisbane only.
Delivery is completed as a drop-and-go service unless setup has been added.
Equipment must be packed down and ready for collection at the agreed time.
Customers must ensure hired equipment is left in a clear, accessible and weather-protected location and be available within the agreed 2 hourpickup window provided.
Missed collection times or second pickup attempts may incur additional fees.
Setup includes placement and styling of hired items only. Pack-down is not included.

5. Hire Responsibilities

Due to transport, storage and handling, napkins and table runners may require ironing or steaming before use. Cutlery may also require a quick polish/wipe if needed. DIY proceeding with DIY hire. the customer acknowledges and accepts responsibility for any minor preparation required prior to setup.
All hired equipment is used hire equipment and may show minor wear and tear, which is reflected in the hire price. Items may not be in perfect condition.
Customers must notify TS Events & Design within 1 hour of pickup or delivery if any items are missing, damaged, broken or not up to standard so the issue can be resolved where possible.
The hirer is responsible for items from pick up until return.
The hirer must clean food and spills off the equipment before being returned and return equipment in the same condition it was received in.

6. Weather Policy

No refunds will be provided for wet weather. Customers must ensure a suitable backup option, such as an undercover area, is available in the event of rain.
Rescheduling may be offered depending on availability.
Equipment must not be used in rain, strong wind or muddy conditions.
TS Events & Design reserves the right to refuse setup in unsafe weather conditions.

7. Liability

TS Events & Design is not liable for injury, weather damage, or mishandling during transport.
Hirer accepts full responsibility while items are in their possession.
Children must be supervised around hired equipment.
Customers use hired equipment at their own risk.

By paying the deposit, you agree to the above hire terms and conditions.