Booking & Payment:
A 20% non-refundable deposit is required to secure your booking date. The remaining balance, security bond, and a copy of your photo ID are due the day before pickup. ID requirements: You must provide a clear photo of the front and back of your driver's licence or other government-issued ID showing your photo, full name, and current address. Your licence number may be crossed out for privacy. The pickup address will only be provided once full payment, security bond, and required ID have all been received. 

Security Bond:
A refundable bond is required for all hires. The bond will be refunded within 72 hours of return, once all items have been checked for damages, loss, or excessive cleaning needs. The security bond is not a limit of liability - in the event of loss, theft, or damage, the customer is responsible for the full replacement or compensation cost for all items, regardless of the bond amount. 

Cancellation Policy:
Cancellations made 14 days or more before your booking date will receive a refund minus the non-refundable deposit. Cancellations made less than 14 days before the event will forfeit all payments made. In the event of extreme weather, you may reschedule to an available date within 6 months. Weather Policy: If bad weather is forecast on your booking date, you must either provide a suitable undercover area for the equipment or reschedule to another available date. Equipment must not be used in unsafe, wet, or windy conditions. 

Pickup & Return:
Pickup is strictly between 8am-5pm on the agreed date. If items are not collected by 5pm, they will be stored and can be collected the next day. Return is due within 72 hours of pickup, to the same location. Late Return Policy: If items are not returned within 72 hours, an additional daily hire fee of $50 will be charged until all items are returned. Non-Return Policy: If items are not returned within 7 days of pickup, they will be deemed stolen and reported to the police.
Replacement costs and any legal fees will be charged to the customer. Customers must bring assistance for loading/unloading and ensure vehicles are suitable (tables do not fit in sedans). Customers must bring blankets or sheets to protect items during transport.

Liability & Insurance:
TS Events & Design is not liable for any injury, damage, or loss to persons or property arising from the hire, transportation, or use of our equipment. The customer acknowledges that the hire is DIY and assumes all responsibility once items are collected. 

Equipment:
You are responsible for: pickup, transport, setup, and minor preparation (e.g., ironing linens, polishing cutlery). All equipment is inspected prior to hire, but minor wear and tear is expected with hire items. Any issues with your hire items must be reported within 1 hour of pickup. Once items leave our premises, the customer accepts full responsibility for: Safe transportation, setup, and use of all hired equipment. Loss, theft, or damage of items for any reason, regardless of fault. Any injury, damage, or less caused by the use or misuse of the equipment.
All items must be returned clean, dry, and free from food, drink, wax, confetti, or stains. Any missing or damaged items will be charged at full replacement cost. If excessive cleaning is required, a cleaning fee will be deducted from your bond.

Agreement:
By paying your deposit, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.