Booking Confirmation:
Please note that your booking will only be confirmed once the deposit is paid. Until the deposit is received, the date will remain available to others. 

Payment Terms:
A 20% deposit is required at the time of booking with the remaining balance, refundable security bond and a copy of ID due the day before pickup.

Cancellation Policy:
We understand that unexpected circumstances may arise, and sometimes necessary to cancel or reschedule an event. If the event is cancelled/rescheduled 7 days or more in advance, you will be eligible for a full refund of the deposit. However, if the cancellation/rescheduling occurs within 7 days of the event, the deposit will be non-refundable.

Liability:
We are not liable for any injuries or damages from using our equipment - customers must ensure safe usage.

Equipment:
We take pride in ensuring that all our equipment is in good used condition, though minor wear and tear may occur as they are hire items. Sometimes imperfections may be overlooked, so if the equipment isn't up to your standards, please contact me within 1 hour of picking up the items. I can then arrange an exchange or refund for that item, and please include photos for reference. Clients are responsible for the equipment from the time of pickup or delivery until it is returned. Any damages or losses will be charge to the client at the cost of replacing the item.

Security Bond:
A refundable security bond is required the day before pick up or delivery and will be refunded back only when ALL items are returned in the same condition. The bond will be refunded within 2 days. Missing or damaged items will be deducted from the bond. If you notice any issues during setup please inform me immediately with photos.

ID Requirement: 
To ensure the security and effective management of our rental equipment, we require a copy of your identification (ID) the day before pickup or delivery. This step is essential for verifying your identity and confirming your booking details. Since we do not take card details, having your ID serves as a security measure in case items are not returned. Unfortunately, the security bond does not cover the full costs of the equipment, so we need this extra layer of security. 
If you have any concerns about sharing your ID, you can cover the license number before providing a copy. Rest assured, your ID will be used solely for the purpose of confirming your rental agreement and will be treated with the highest level of confidentiality. We will not share your personal information with any third parties.