Frequently Asked Questions
Booking & payments
To secure your booking, a 15% non-refundable deposit is required. The remaining balance, refundable security bond and a copy of ID are due the day before pickup or delivery. Availability is not guaranteed until the deposit has been received.
DIY Pickup
DIY hire includes pickup from Strathpine with a 72-hour hire period. Delivery, pickup and setup services are available upon request and conditions apply. Delivery is completed as a drop-and-go service unless setup has been added.
Weather & Setup
Unfortunately, refunds are not provided due to weather. If heavy rain or unsafe weather conditions are expected, bookings may be rescheduled where possible. Setups are only available at residential properties and venues.
Care & Responsibilities
Customers are responsible for hired items during the hire period. Any loss, damage, excessive cleaning or late returns may result in deductions from the security bond.
Please ensure all hired items are handled with care and returned clean, dry and in the same condition received.
Delivery & Pickup (Drop & Go)
Delivery, pickup and setup services are available within North Brisbane only. Delivery is completed as a drop-and-go service unless setup has been added.
Setup service
We can take the stress out of your event. Let us do the hard work for you with our setup service. Available within North Brisbane only and subject to availability
Measurements
Most packages fit in SUVs with the seats down, however larger bookings may require a trailer or ute.